Santander Customer service

Santander is a bank and financial services firm serving consumers in the United Kingdom. The bank is one of the UK’s leading personal financial services company and one of the largest providers of mortgages and savings in the UK. The bank has roughly 20,000 employees and over 14 million customers. Additionally, the bank has around 1,000 branches and 50 corporate business centers. The bank was only established in 2010 when Abbey National was combined with branches of Bradford and Bingley and was renamed Santander. Later Alliance and Leicester merged into the newly named Santander bank.

Santander has actually been ranked one of the worst banks for customer service by the U.K. retail banking satisfaction study. A simple search shows that the bank has the reputation for being the worst bank for customer service in Great Britain.

To get in touch with Santander customer service you can start at their support page. Here you can find information on savings and investments, credit cards, mortgages and mobile banking.

If you have lost your card or have an emergency try calling 0800-9-123-123 or +44 1908-237-963 from outside the UK.

For general inquires you can use the number 0800-068-6069. Lines are open Monday through Friday 8am to 9pm and on Saturday 8am to 4pm.

If you have a complaint you can call 0800-171-2171. Phone lines for this department are open 8am to 8pm Monday through Friday and on Saturday 9am to 4pm.

Clearly customers are dissatisfied with Santander’s customer service. The Guardian says their Money section receives more complaints about Santander than all the other banks combined. Santander’s customer complaints in 2011 were 8 times higher than Nationwide and 4 times worse than Llyods and HSBC.

Complaints are wide ranged from Santander not depositing checks in a timely manner, money being put in the wrong account, and being promised sign-up bonuses that never actually got paid.

The company however promises it’s making changes. They are now trying to offer more compensation for mistakes and personal apologies.

If you have a complaint you can call 0800-171-2171 or If you have a complaint you can call 0800-171-2171 or click here.