Royal Mail Customer service
Find information about Royal Mail Customer service. It's easy to find phone numbers, opening hours and reviews for Royal Mail customer service and support.
General enquiries:
03457 740 740Complaints:
03457 740 740Monday:
8am–6pm
Tuesday:
8am–6pm
Wednesday:
8am–6pm
Thursday:
8am–6pm
Friday:
8am–6pm
Saturday:
8am–1pm
Sunday:
9am-2pm
More info about
Royal Mail is a postal service company based in the United Kingdom. The company provides letter post services, parcel services, freight forwarding and third party logistics services. Royal Mail has traditionally been a public entity with the government owning all of the shares, but over the last years, the government has sold most of the shares. Royal Mail is still, however, required by law to deliver items of a specific size to any location within the United Kingdom at a set price.
Royal Mail customer service
On the Royal Mail website customers can find help mostly
under the help and support tab at the top of the page. Here customers can search a problem or find
contact information. Under the contacts tab customers can find phone numbers for the various
departments. Take note of the opening and closing times!
For general inquiries and complaints, call 08457 950 950. The opening times are Monday to Friday
8am to 6pm. You can also choose to complete an online form if your problem is maybe less urgent.
There is also a help center at the bottom of the page where customers can search through frequently
asked questions.
The most common problem with Royal Mail is lost packages. If you think your package is lost you
should double check the approximate delivery time. Don’t forget about delays during public holidays.
You can also use the “services update” link to check if there are delays in your area. For this you will
need the tracking number of your package. Often if the package needs a signature Royal Mail will
leave it with a neighbor. If the package is too big for the mailbox, they will also then leave it with a
neighbor.
The company promises to offer compensation for delayed first class mail if it still hasn’t arrived at its
destination within 15 business days.
If the package is undeliverable then Royal Mail will hold it for up to 18 days at their delivery office.
After 18 days they will check to see if there is a return address. If there is no return address they will
then open the package to see if there is maybe a return address inside. If there is still no return address
found they will then ship it to the National Returns Center in Belfast.
A second common complaint by customers is broken or damaged goods upon delivery. Royal Mail
suggests that customers use secure packaging to avoid damages. They also recommend that customers
use the postal code service on their website to make sure post codes are correctly
written. This is helpful when sending something abroad as international addresses have rules of their
own.
Similar Companies
The Insurance Office
Find information about The Insurance Office customer service.
SOMETHING SPOOKED THE HORSES
Find information about SOMETHING SPOOKED THE HORSES customer service.
Sporttkd.co.uk
Find information about Sporttkd.co.uk customer service.
Veterinary Endoscopy Services - Service Bay
Find information about Veterinary Endoscopy Services - Service Bay customer service.
Waterside Cafe and Food Bistro
Find information about Waterside Cafe and Food Bistro customer service.
The Brig Inn Bar
Find information about The Brig Inn Bar customer service.
Wirksworth Library
Find information about Wirksworth Library customer service.
Seashells Preschool
Find information about Seashells Preschool customer service.
Clare Primary School
Find information about Clare Primary School customer service.
BEST DEALS ON THE WEB
Find information about BEST DEALS ON THE WEB customer service.
