RBS Customer service

The Royal Bank of Scotland provides banking and financial services to citizens in the United Kingdom and Ireland. The bank also provides insurance. The RBS is a subsidiary of the Royal Bank of Scotland Group, which is a parent bank. The bank has around 700 branches, mostly in Scotland. The company was founded in 1727 and today has over 141,000 employees.

To contact the customer service center, the easiest place to start is at the company’s webpage. Under the “support” tab, you can find a search bar with which to search a keyword or a link to chat with other RBS customers in a forum. To call the company, simply scroll to the bottom of the page and click call us. There you will find a list of numbers to call.

Scrolling down, customers will see a variety of commonly asked questions. Below this, customers can make complaints or pay the company a compliment. Clicking on the link to place a complaint will take customers to a page allowing them to call the company, write an email, fill out an online form or find a local branch to go in-person. They even offer live chatting.

They suggest that if you have a complaint you include important information such as

name and address

your account details and what it relates to

when your issue occurred

a description of your complaint

how you have been affected by this

a contact number and a convenient time to contact you

The company promises to call or contact the customer after receiving a complaint to confirm that they received it and to give a reference complaint number. They promise to keep customers informed on progress if they take more than 5 days to resolve the issue.

If the company has not resolved your problem in 8 weeks or you are unhappy with their response you can refer your complaint to the Financial Ombudsman. You have to do this within 6 months of receiving RBS’s final response. You can call the Financial Ombudsman at 0800 023 4567 or you can write to them at

The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

Reviews on RBS’s customer service are mixed. Many people report being very happy with the bank and enjoying the perks of being a customer there, such as cell phone insurance. Others say the website is easy to use and they were able to get the help they needed quickly. Others, on the other hand, complain that the customer service is slow and that the bank often refers customers to an automated phone system, which is not in the least bit helpful.

To get help or to find out more click here.