NatWest Customer service

National Westminster Bank Plc, commonly known as NatWest, is the largest retail and commercial bank in the United Kingdom. Since 2000 it has been part of The Royal Bank of Scotland Group, ranked among the top 10 largest banks in the world by assets. NatWest was established in 1968 by the merger of National Provincial Bank and Westminster Bank. Traditionally considered one of the Big Four clearing banks, it has a large network of 1,600 branches and 3,400 cash machines across Great Britain. It offers 24-hour Actionline telephone and online banking services. Today it has more than 7.5 million personal customers and 850,000 small business accounts.

Natwest has a variety of ways to allow for customers to get in touch with the customer services department for issues that may arise. The first of these is by visiting their support centre website where they can go and search through the frequently asked questions section to see if their question can be easily answered for them without having to communicate with a customer service representative. This is the fastest option available to customers as it would be an instant solution and would allow them to have their query answered immediately.

Another option available to Natwest customers is to contact them directly through Twitter. By contacting Natwest through Twitter, customers can ensure that their problems will be resolved quickly. With Twitter, a customer’s opinion will be heard not only by the company itself, but by the general public as well. A company representative will respond promptly to a comment on Twitter. This ensures that customer satisfaction will be met at the highest level and that if the problem arises for others, that they will be able to have their situation resolved just as quickly. This also allows for the so- called Millennial generation to be able to interact with the business in a format that is familiar to them.

Natwest also allows customers to use the forum that they host to allow other members of the community to give their answers to situations that they have experienced, and what the solution for them would be. This also means that customers can rely on each other to easily find information that may not be listed on the FAQ section, but is still a common source of problems. This not only means that customers have access to other customer experiences for problem solving situations but also that they may be able to find features that they were not aware of that may benefit them in a positive way.

Natwest also offers telephone support to customers who have a problem or even just a simple question that they need answered that they were not able to find the answer to by themselves. This also lets customers get their problems resolved quickly and access certain features that they would not have been able to find by themselves. This option also allows for them to access services that are not available to customers online due to security reasons. They thus avoid having to go in person to have their services completed, resulting in a much smoother customer journey.

A last way that customers can access services is by going into a local branch in person. This option allows for customers to go and have certain situations resolved that can only be done in person. Some of these options are things like opening up a bank account. The reason for this is because of the requirement for certain documents to be presented in order to show proof of identity. Natwest has branches in most cities, allowing for customers to access one quickly, no matter where in the UK they are.