DHL Customer service

DHL – also known as Deutsche Post – is an international mail service and shipping company. The company was found in 1969 and after some years was eventually bought out by Deutsche Post. The company has numerous transportation systems including planes, trains and boats. DHL provides services to over 120,000 destinations and over 220 countries worldwide. DHL also offers supply-chain management services and freight forwarding services. The logistics company today is owned mostly by Deutsche Post World Net. Deutche Post is world’s largest logistics company operating in the world today.

Good customer service at DHL is vital to the company’s success, due to the fact that they are responsible for getting precious cargo from point A to point B. When using DHL services, consumers will typically receive a tracking number for their package. On the DHL website, users can simply type in this tracking number to see where exactly their package is at the moment. On the DHL customer service website, users are prompted to type the problem or issue they might be experiencing in the search bar. After finding the right department for your question, on the side panel you can find a contact phone number or email address.

Due to the fact that DHL has so many services that it offers, it is a good idea to narrow down your search. Ask yourself, what is the most likely department to handle my issue? This will help you find the department most applicable to your question or issue. Under the ‘products and services’ tab, DHL also provides live chatting for customers in need of help. The live chat allows customers to get in touch with representatives in real time. It is possible to live-chat Monday through Saturday 7am to 10pm. For people with urgent problems this may be the best option. It is clear, after a simple online search, that DHL has a terrible reputation for customer service. Many customers complain that packages were lost, not delivered to the right address, not delivered on time, or that users weren’t given the proper tracking information. Customers also complain that the company charges extra customs and VAT taxes. Some report being charged up to 40% extra on a package. It should also be noted that many customers also reported being very satisfied with DHL’s services. They mention that the packages arrived in good condition and on time.