Birro Shoe Repairs Customer service

G Ward

Absolutely appalling service. Expensive boots returned with entirely different coloured sole.. (The look of the boot was much about the distinctive colours.. it\'s now painted black) This was contrary to the work which was described to me in discussion before repair. The most shocking thing about this was the way they dealt with me afterwards... ZERO care, straight up denial, no refund of services, and a smug smile when we left the shop the second or third time after telling us \"It\'s a good repair, you\'re getting nothing back. We don\'t discuss and check with what we do with clients.\". I\'m astounded at how dismissive and rude they have been, right from the top of they business. So upset.