Barclays Customer service

Barclay's is a multinational banking and financial institution that is based in London, operating in 50 different countries across the globe. Because of their large size they operate in a variety of situations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. They are a publicly traded company appearing on both the London Stock Exchange and the New York Stock Exchange so customers can readily find information about the health of the company through its disclosures. They have a large amount of branches located throughout the UK so customers will never have to stray far to get access to all of the options available to customers in person.

The fact that Barclay's is a large institution does not mean that they hold back on their customer service; on the contrary, they are always seeking to improve their customers’ journey. One way they do this is by not giving representatives any sales initiatives or commission, so that customers will rest assured that they are getting the best service possible, regardless of who they speak to. A first option available to customers is that they go online and type in their question to see if it is available online for them. This means that customers can rest assured that they will get the answer to their question without the hassle of waiting for opening hours to get the help that they need. Also available online are a large variety of online banking options so customers can keep up with what is going on with their account, no matter where they are.

Another way to get help when you need it is by contacting a representative directly either by email or by phone. On their website they list a variety of different numbers for customers to call, depending on the specific area that they are trying to get answers regarding. This highly tailored approach means that a customer will be able to have her or his needs met by someone who is specifically trained to handle the specific area in question and will be able to make sure that any question, no matter how specific, will be answered right away from the comfort of the customer’s own home. If time is not as much of an issue, then emailing Barclay's directly means that customers will have their questions answered and will always have record of it if they need to go back and refer to it at a later time. This is also an attractive option for customers who may be abroad, where calling may not be worth it due to the price of calling.

Perhaps the best option available to customers is to go into a branch. By visiting a branch customers will have a wider variety of options available to them that are only available by going in person. This is especially crucial when it comes to more complex operations that they may need to have carried out for them. One example of this would be with customers who are wishing to take out a loan or mortgage. In these cases, customers need to have all the information available to them so that they know they are really truly getting the most out of what they are seeking. By meeting highly trained advisors on site, customers can rest assured in knowing that they are in the best hands possible by choosing to go with Barclay's. Other options available to customers who visit a branch are taking steps such as opening a new account. By going online, customers can rest assured that all their questions will be answered, so that they choose the account that is truly right for them.