Amazon UK Customer service

Amazon UK is an online platform selling anything from curtains to electronics. The company aims to provide customers with access to a large selection of products at low prices. Amazon UK also strives to provide easy purchasing online as well as fast and convenient shipping.

Having good customer service at Amazon UK is vital to the company’s success. The company is organized in such a way that customers purchase things online which are then submitted to a warehouse where the product is boxed and packaged. Then the product is shipped to the customer’s doorstep. Due to the fact that the company relies so heavily on technology to fulfill their orders it is of utmost importance that the company caters to clients needs when something goes wrong.

At the moment when customers have a problem they are urged to call or email for help. On the website one can find information regarding orders, problems with shipping, payment issues and more.

Getting quality customer service can at times be frustrating. Below are some tips to help you get the most out of Amazon UK’s customer service.

1. Know your problem In order to the get the most appropriate help it’s best that you know exactly what type of issue you are having. Whether it is with shipping or with payment try to narrow down your problem to a specific department. This will help you get faster, more applicable help.

2. Try using the search bar on the website to gain more information about the problem Often times if you are having a problem you are not alone. This is the good news! Many times other people have experienced the same issue and therefore information about how to solve the problem or how to get help will be readily available on the Amazon UK website. 3. Make sure you are contacting the right department

Finding the right person to call will certainly cut down on the time it takes to solve your problem. You will avoid the long on-phone transfer holds, and if you are emailing you will likely receive a reply sooner.

4. Don’t call during peak times If you have to call to get help it may be better to call between 10am and 3pm. Avoiding the peak time of 5pm and 9pm is best if you want to avoid long waits.

5. Email sometimes can actually be quicker and less frustrating If you do not need immediate help, emailing may be your best strategy. This will allow you to accurately describe the problem you are having and you won’t get yourself caught up in a long phone wait. To find out more about Amazon UK’s customer service strategies please visit www.amazon.co.uk